Last updated: 23-09-2026

This Privacy Policy explains how Biotus UA processes personal data in connection with muscl2.eu, including enquiries, purchases and use of our website.

1. Who is responsible for your data?

The data controller is:

Biotus UA [insert full registered legal name]
17 Brovarskyi Avenue
Kyiv, 02002, Ukraine
Email: inform@muscl2.eu

2. Information we process

Depending on how you use our website, we process:

Contact and delivery details, such as your name, email address, telephone number and postal address.
Order information, including products ordered, quantities, payment status and delivery information.
Bank payment details made available to us, such as the payer’s name, transaction reference, amount and payment date.
Information you provide in enquiries or correspondence.
Technical information, such as IP addresses, browser information, access times and server logs.
Website usage information collected through the analytics service described below.

Please do not send diagnoses, prescriptions or medical records through general enquiry forms or email unless a suitable process has been specifically arranged.

3. Why we use your information

Where the GDPR applies, our purposes and legal bases include:

Processing orders and responding to purchase enquiries: taking steps at your request before a contract and performing that contract.
Maintaining legally required records: compliance with applicable legal obligations.
Website security, fraud prevention and handling disputes: legitimate interests in protecting our business and customers, balanced against your rights.
Optional analytics: consent where required.

Information necessary for payment and delivery is needed to fulfil your order. Without it, we may be unable to complete the purchase.

4. Cookies and analytics

The website uses technologies needed for functions such as shopping sessions and remembering relevant preferences.

We also use Google Analytics and Yandex Metrika to understand website usage.

Where consent is required, optional analytics must remain inactive until you consent. Withdrawing consent does not affect processing that was lawful before withdrawal.

5. Who receives your information?

Relevant information may be shared with:

Hosting and technical service providers.
Banks involved in payments and refunds.
Delivery providers handling your order.
The analytics provider identified above.
Professional advisers or public authorities where necessary and lawful.

6. International processing

Biotus UA is based in Ukraine. Information submitted to us may therefore be processed in Ukraine.

7. How long we keep information

We retain information for the period needed for its purpose, including handling orders, enquiries, disputes and applicable record keeping obligations.

8. Your rights

Depending on the applicable law and circumstances, you may request access, correction, deletion, restriction or portability of your personal data. You may also object to processing based on legitimate interests and withdraw consent.

Contact inform@muscl2.eu to exercise your rights. We may request proportionate information to verify your identity.

Where the GDPR applies, we normally respond within one month. You may complain to a competent supervisory authority, including in the EU country where you live or work.

9. Updates and contact

We may update this policy to reflect changes to our practices or legal requirements. The latest version will be published on this page with its revision date.

For privacy questions, contact inform@muscl2.eu.